Second (and Definitely Last!) Stay at Selvina’s Hotel, Sorsogon City

I was debating with myself whether or not to still post this because I really regretted our second stay at Selvina’s Hotel in Sorsogon City. Just thinking about it now is still upsetting even though it’s been a month. It’s such a shame because I raved about this hotel during our first stay, that experience was a far cry from the second time we were there. So what happened, Selvina’s?

First, let’s start with the good points. Same as before – they have good firm beds, the room has a terrace (dirty by the way), complementary coffee and toiletries. List ends there.

selvina's hotel sorsogon1

 

 

Now, the upsetting part.  First of all, there was no personnel manning the reception and we rang the bell many times. We took the liberty to fetch someone from their resto or we would have spent hours waiting in vain at their reception area. This employee who checked us in acted like she did not expect us. She stared at the confirmation booking for too long without actually having an idea which room to put us in, like looking at a complicated puzzle and no idea how to solve it. So, maybe she’s not the receptionist. After all, she was fetched from the resto. Still, any decent establishment that dares call itself a hotel needs a receptionist. And still, it’s more than a bit awkward for the guest because they made us feel like an inconvenience for them. Something I mind a bit when I’m paying more when I could have spent a lot less elsewhere if I’m just getting lousy service.

One more thing, their cleaning lady (who arrived, I assume, to assist Ms. Clueless) was rude. She made a rude remark after I asked if the room was on the second floor. Something about “Duh, of course all our rooms are on the second floor” but in Sorsoganon dialect. Ok, I was tired and the important thing was we finally checked in, so I let that pass.

selvina's hotel sorsogon7
You can see the highway from the terrace

It got worse, the A/C in the room was very noisy and unable to cool the entire room. Summer here in the PH has a reputation for getting really nasty hot so I was already contemplating of complaining at the front desk. But thinking there was probably nobody manning the front desk again anyway, I decided against it. Instead, we went out to visit my parents, put the A/C on timer to run for two more hours and hoped that it will eventually cool down by night time when we got back.

The heat wasn’t as bad at night and we were able to sleep. The room they put us in had a queen bed and a single bed. I expected just one queen bed, just like the one we booked on our first stay, but since they really did not know what they were doing, gave us the wrong room. I should be grateful for the extra space, but I really would much rather have the room we first stayed in because it had a functioning air conditioning unit.

So maybe you’re thinking it wasn’t that bad. You’d be wrong. They cut the water supply of the hotel at 10:00 in the morning! Without so much as a warning. Can you believe a hotel cutting the water supply on their guests? Were they even aware that they still had guests to begin with? Fortunately, we woke up and showered early but what if we didn’t? We’d be stinking and all thanks to them. The pseudo receptionist mumbled some poor excuse of a water leak or something but not even an apology. What kind of operation are they running blah blah blah? (BLAH because I. Have. No. Words. and Blah because that’s how I feel about this hotel now. How was my stay? BLAH.)

selvina's hotel sorsogon4
The outdated bathroom where we could have missed a shower if we happened to wake up late the next morning

So, against my better judgement, I am posting this to mark my second and DEFINITELY LAST STAY at this hotel.

Published by Frances Roxas

My name is Frances Roxas, a certified Bicolana - born and bred. I have a degree in Journalism but I did not pursue a career in writing since life offered me instead jobs in government service. I settled with what felt comfortable and secure instead of reaching for a higher goal that might have taken me on a completely different path. Eventually, I plan to write more and find more avenues to showcase my love for writing and for self expression. Every life is a journey and I believe that there is always an opportunity and the time to do what we love and what makes us happy.

18 thoughts on “Second (and Definitely Last!) Stay at Selvina’s Hotel, Sorsogon City

    1. Hello! I think Indonesia and Philippines are very similar in many ways being neighboring countries and all. I think the same way too whenever I look at photos of your lovely country, especially the beaches.

      Liked by 1 person

  1. I think that we should give both positive and negative reviews. Places, hotels and restaurants, have the awful habit of allowing their infrastructure and service to deteriorate. I understand there are probably “moments” but then we can report on those moments. 🙂 Sorry about the terrible experience. I am a nightmare of a customer. Luckily for them, you are a nice person. 🙂

    Liked by 1 person

    1. I have actually thought about it for a long time, whether or not I should write about it when I don’t have anything nice to say. But I figured, I should stick to writing what I mean and meaning what I write, whether positive or negative. I do have the tendency to not speak up during the occasion, in fact, I never gave them a good talking to. I admire you because you are probably way more assertive than I am. Thanks a lot Anne for your time as always =)

      Liked by 1 person

      1. Assertiveness, if not an inherent trait, eventually develops, with age. It can be learned. 😀 You stick to both your and the truth; it’s the only way. 😊 Much love and hugs. ❤🤗

        Liked by 2 people

      2. That is my one weakness, I’m not assertive enough. =) I hope I can learn to be tougher over time and not try to please people all the time. Much love and hugs to you as well Anne =)

        Liked by 1 person

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